Ross Downing Chevrolet Blog!

J.D. Power recently released it's 2009 Customer Satisfaction Study and Chevrolet fell in spot #4 in their Top 10 Mass Market Brands for Sales Satisfaction.

The survey rated overall customer satisfaction in five areas: dealership facility; salesperson; paperwork/finance process; delivery process; and vehicle price. Chevrolet received a score of 863 on a 1,000 point scale.

In tough economies sales pressure can be experienced more than normal and according to J.D. Power that is where customers ranked dealerships with a lower score. One in five shoppers left the dealership due to poor treatment, pricing gmaes, sales pressure or other unfavorable treatment by the dealership staff.

At Ross Downing Chevrolet we hope that all of our customers have a great car buying experience! And if you don't, by all means please let us know and we will do everything we can to make it right!

We truly appreciate our customers! Come see for yourself!