J.D. Power recently released it's 2009 Customer Satisfaction Study and Chevrolet fell in spot #4 in their Top 10 Mass Market Brands for Sales Satisfaction.
The survey rated overall customer satisfaction in five areas: dealership facility; salesperson; paperwork/finance process; delivery process; and vehicle price. Chevrolet received a score of 863 on a 1,000 point scale.
In tough economies sales pressure can be experienced more than normal and according to J.D. Power that is where customers ranked dealerships with a lower score. One in five shoppers left the dealership due to poor treatment, pricing gmaes, sales pressure or other unfavorable treatment by the dealership staff.
At Ross Downing Chevrolet we hope that all of our customers have a great car buying experience! And if you don't, by all means please let us know and we will do everything we can to make it right!
We truly appreciate our customers! Come see for yourself!
The size and makeup of your family and the types of activities in which you participate influence what type of vehicle is best for you. Safety, reliability, economy, and personal concerns—such as ease of access, child-seat compatibility, and size of the cargo area—should be considered when purchasing a family car. Consumer Reports has identified the questions you must ask yourself when considering a new vehicle for your family!
How many people will you be carrying?
You may want to think about whether you will be carpooling, having out of town guests fly in who may need to ride with you while visiting, etc. Even though you may not need the extra seats daily will you need them several times a month or year?
How old are your children?
You need to consider the logistics of carrying children of different ages. If you have 3 young ones in car seats then you might want 3rd row seating with a walk-thru 2nd row so getting all three kids strapped in is easier. Or if you have 3 teenagers with long legs then you need a vehicle with lots of leg room.
How much cargo space do you need?
Do your kids play every sport imaginable? Then you need lots of cargo space for transporting not only them, but their gear! New parents may not have sports to deal with but must consider space for baby gear such as strollers. Just like all vehicles are not built the same, neither are strollers. Will yours fit?
What conditions will you be driving in?
This is where you need to consider highway vs. city driving. 2WD vs. 4WD. Think carefully about all the places you might drive and what type of vehicle would excel in such driving conditions. Talk to your sales consultant to make sure the vehicle you choose is designed for the conditions you will drive in most often.
How important is fuel economy?
Today fuel economy is a big concern for many. You can still drive a vehicle that has all the space you need for passengers and cargo without burning up your wallet at the gas pump. Do your research. Don't write off a vehicle just because it is a SUV. Not all SUV vehicles come with the same engine size and therefore they don't all get low gas mileage.
Final words: Research, Research, Research! Think about what you do and do not like in your current vehicle. Make a list of what you would like to retain in a new vehicle and what you wish you had to make driving more pleasurable.
Here are a couple examples of family friendly vehicles sold at Ross Downing Chevrolet. We encourage you to search both our new and used inventory at RossDowningChevy.com to find the car that fits your needs best!
Example 1:
Silverado Crew Cab
Example 2:
Tahoe
Example 3:
Malibu
Example 4:
Avalanche
Example 5:
Traverse
Example 6:
Suburban
Example 7:
Impala
In today's economy you can still have luxury without the huge price tag. Have you considered a pre-owned luxury vehicle? Maybe referring to them as "Gently Used" makes you feel more comfortable about the concept.
Here at Ross Downing our Pre-Owned lot has some incredible "Gently Used" luxury vehicle for you to choose from.
1. 2008 Infinity M35 - $29,998
This 2008 Infinity M35 is beyond LOADED! You will fall in love with this fine vehicle as soon as you lay on eyes on it. Once you drive it you will buy it! So call us today before this one is gone. It will not last! View More Details
2. 2007 Mazda MDX - $29,599
LOADED and incredible interior styling! Leather seats, power sunroof, 6 disc cd changer, XM radio, all power, projector beam halogen headlights and a fuel-efficient V6 engine! View more details!
3. 2006 Cadillac CTS - $15,997
CLEAN! LOADED with OnStar, XM Satellite Radio, steering wheel mounted controls, power windows and locks, cruise control, power driver's seat, power trunk release, remote keyless entryand much more! View more details!
4. 2006 Cadillac CTS - $15,998
This stylish ride is full of great features like leather seats, sunroof, steering wheel controls, wood applique interior and much more! View more details!
5. 2008 Mercedes-Benz C-Class - $27,994
WOW! Decked out with 3.0L V6 engine, leather seats, sunroof, and so much more! Everything you would expect from a Mercedes. View More Details!
6. 2009 Chevrolet Corvette Convertible 3LT - $46,998
I has the 3LT equipment group, 6 speed paddle shift automatic, all power, leather seats, heads up display, memory seats, Ontar, XM radio, chrome rims and much more! View More Details!
7. 2007 Chevrolet Corvette Coupe 3LT - $34,998
This Corvette is priced to sell and has a ton of great equipment! It has the 3LT equipment group, automatic transmission, all power, navigation system, heads up display, leather seats, Onstar, XM radio, chrome rims and much more!
View More Details!
Chevy's Traverse has seen a 154% increase in sales vs. last year. It was designed with women in mind and by real moms!
Here are some of the features that women love:
1. Seats up to eight passengers!
2. 30% more cargo space than it's competitors!
3. Fuel efficient
4. 5 Star Crash Safety rating!
5. Rearview Camera System
6. Bluetooth wireless technology
7. USB ports to connect your MP3 player or travel drive to the audio system
8. XM Radio
9. Power Remote Liftgate
See what the women behind the Traverse have to say . . .VIEW VIDEO